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Cancellation and Refund Policy

Plans change. This page explains exactly what happens to your payment if yours does.

Last updated 15 October 2026

Cancel or change your booking

The time is counted from the start time of your booked experience (or your pickup time, if you booked pickup).

  • 96 hours or more before: full refund of your payment.
  • Between 24 and 96 hours before: a 50% cancellation fee applies, and the rest is refunded.
  • Less than 24 hours before, or a no-show: the booking is non-refundable.

Groups of 4 or more

Larger groups hold more vehicles and handlers for the same slot, so payment steps are earlier. For groups of 4 or more people, 50% is due within 7 days of booking, and the full amount within 5 days of the experience.

Changing your date

Message us on WhatsApp as early as you can. A date change made 96 hours or more ahead is free, subject to availability. Changes made inside 96 hours follow the cancellation timings above.

Weather and safety

If wind, sand storms or extreme heat make riding unsafe, we will tell you and offer a new date or a refund. We make the final call on safety for every session. If you choose not to ride in conditions we judge safe, the standard cancellation timings apply.

How refunds are paid

Refunds go back to the original payment method. Banks vary, so please allow several working days for the money to show.

Contact us

To cancel or change a booking, WhatsApp or call +971 52 440 9525 or email [email protected] with your name and booking date.

Guest feedback

What riders say

Based on 764 Google reviews

“Booked the 4 seater buggy for the family and nobody stopped grinning. The guide kept the pace perfect for the kids.”
Priya N.2 weeks ago

Based on 1,391 reviews

“Perfect family afternoon. Two adults on the 2 seater, kids on their own quads. Zero stress.”
Sarah W.1 week ago

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